What

• Field Force Automation (FFA) is targeted specifically at all customers who have teams of technicians in the field performing installations, maintenance and other technical interventions.
• Our Field Force Automation application, CRMobile FFA, has a number of modules that allow our clients to manage customers, customer tool fleets, specific products, contact details, user planning, ticketing, interventions, etc.
• Through CRMobile FFA, field technicians can also order parts and plan their delivery, manage man hours, request assistance or backup from specialists, etc.
• As with other CRMobile applications, CRMobile FFA has extensive reporting capabilities.

Your Benefits

1. Pertinent customer data at your fingertips
   Using a mobile device (smartphone, pda, pad, …) in conjunction with CRMobile makes it possible to call up comprehensive information (customer background, prior visits, historic maintenance data, etc.)
2. A simple tool to collect data in the field
   All information related to your customer visit (activity report, planning, visit report, tool history, etc.) is entered on the spot on your mobile device.  This avoids the need for double entries, paperwork, etc.
3. A field force management tool
   CRMobile provides back office functionalities that give managers and efficient tool to set visit rounds, manage employee’s planning, etc.
4. Data integration
   The data collected with CRMobile can easily shared with your existing enterprise systems (ERP, CRM, accounting, etc.)

References

Automatic Systems – Alken Maes – CPM Mars