Service companies are under constant pressure to decrease operational expenses while improving customer service and retention rates. Our CRMobile Field Force Automation (FFA) solution addresses this need by streamlining operations and optimizing the productivity of a company’s field technicians .

Field force automation solutions automate the information exchange between field service personnel and the back-office in order to facilitate intelligent scheduling, assignment and dispatching of work tickets. In this way, inadequate data management resulting from manual and paper-based procedures, are eliminated.
CRMobile FFA provides field technicians with a simple and intuitive job management solution on their smartphone or PDA. At the same time, the back-office is given an efficient tool to communicate workload planning and assignments, to assess work force performance and to collect data from the field for invoicing purposes.